Return Policy

If for any reason you are not satisfied with your order, please contact us. At Kidstafel we do everything we can to ensure that our customers are 100% satisfied with the product they have purchased from our suppliers. If you have proof of purchase of the product, you can contact us directly.


How can I return my order in whole or in part?
If you decide to return your order to us within 30 days, we will refund the purchase price of the products within 5 days of receipt in our warehouse. However, we cannot reimburse the costs of returning the product.


To return your order, please follow these steps:

1. Send us an email at info@kidstafel.com and let us know that you want to return the order or parts of it to us.
2. Ask our customer service if we can accept the return. You can also find the return address (note: not the same as the order address) on our website.
3. If we can accept the return (within the return period), please follow the instructions below. Pack the product securely, in the original packaging.
4. Send the package to the return address provided by our customer service.
5. Send the track & trace code to our customer service.
6. After we have received and inspected your return, we will refund you for the returned products within 3 days via the payment method you used to pay for the order.

In addition, products that meet one or more of the following conditions cannot be returned:

1. Pre-ordered products. If the product is out of stock, it cannot be returned.


Products that are damaged upon arrival.

If you have received a damaged or defective product, you must contact us within 30 days of receiving the product. We will then send you a replacement product.

In case of a serious problem, please send us an email with a photo of the damaged part of the product. It is best to take photos from a flat surface where the label and defect are clearly visible. After receiving the photos, our team will inform you about the next steps.


If your shipment is found to be defective upon arrival, we will always send a new package free of charge. If the error occurs a second time, we will refund the full purchase price.


If you have any questions about products that are damaged upon arrival, please contact us at info@kidstafel.com

Can I return the product without contacting you?


No, that is not possible. You must contact us before returning the product, because the return address may differ from the order address.


How can I get in touch?

You can contact us by email at info@kidstafel.com. The kidstafel team works seven days a week and tries to answer all questions as quickly as possible. possible to answer .

My order is damaged, what should I do?

To make the solution as hassle-free as possible, take a photo that shows the poor quality of the item or the damaged part. Always take photos on a flat surface and make sure the defect is clearly visible.

If you have received a damaged or defective product, please contact us within 30 days of receiving the product. After this period, no return will be accepted.

Cancellation of orders

At Kolua we understand that sometimes you change your mind. You have the opportunity to cancel your last purchase within 15 minutes of placing your order. To do so, please contact us directly via email: info@kidstafel.com . Unfortunately, cancellation is no longer possible after these 60 minutes have passed. After this period, your order will be processed and prepared for shipment. If you wish to cancel after this period, you must follow our return procedure.

Important Information About Returning Items

• Return Shipping Costs : All customers are subject to return shipping costs, which may vary.
• Return period : Items must be registered with our customer service for return within 30 days of receipt.
• Refund : After receiving the returned goods, the purchase amount will be refunded within 3-5 working days.

Defective or Incorrect Items

• Defective Item : If you have received a defective item, please contact our customer service immediately. Please include your order number, the damaged item, a description of the defect and attach photo evidence.
• Wrong Item Received : If you have accidentally received the wrong item, please contact our support team with your order number, the name of the correct and received item, and a photo of the received item.

Swap

Currently we do not support direct product exchange. For another item we advise you to return the product first and then reorder the desired item.

Pickup Point and Rejected Orders

• Uncollected Orders : Items that are not collected from a collection point within the agreed time frame will be considered a refusal of the order.
• Damaged or Defective Deliveries : In the event of damage caused by the carrier or other defects, a replacement product will be sent free of charge.

Return Policy and Guidelines

• Packaging : All returned items must be in the original plastic packaging.
• Shipping Method : Please ensure all returns are sent via a trackable, insured service.
• Return Address : Our business address is not a return address. Please use the correct return address which you can find in our return instructions.

Return Costs

• Return costs : The costs for returning an order are €24 and are your responsibility.
• Import duties : Returns to China may be subject to import duties, which will be deducted from the refund amount.

Return address:

Address: 4th Floor, No. 20, Shaotang Road, Qianqiao Street, Huishan District, Wuxi City, Jiangsu Province
Country: China
Recipient: Wangcan
Tel: 13952475823
Postal Code: 214000

Return Shipment Confirmation

Please send us a photo of the shipping receipt as soon as you decide to return something. This will help us track your package and ensure a smooth handling of your return.

Contact

Do you have any questions about returns? Contact us via the chat function or send an email to info@kidstafel.com